1. You face troubles without being troubled. Whatever the challenge you encounter, you are steadfast in believing things will work out in the end.
2. During a crisis, you keep open communications with others. You make everyone part of the solution.
3. You listen and acknowledge the points-of-view of others. You want people to know they are valued and being heard.
4. You don't panic and you don't lay blame. You remain calm, clearheaded, courageous, and supportive of the team even when frustrations are mounting.
5. Your actions come from a genuine place. You are sincere in all that you say and do.
6. You speak with a relaxed conversational tone and that signals your willingness to create an open dialog. Leaning forward and smiling will show you're engaged and help put people at ease.
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